What Information We Collect
We collect both personal and non-personal information to provide and improve our services to you.
Personal Information includes information that can identify you as an individual, such as your name, email address, postal address, payment information, and telephone number. We only collect this when you voluntarily provide it, such as when creating an account, placing an order, or contacting us.
Non-Personal Information includes information that cannot identify you specifically, such as website visits, clicked links, page views, browser type, IP address, etc. We may use Google Analytics or other third-party tools to collect this automatically.
How We Use Your Information
We only use your Personal Information for the purposes for which it was collected, including:
- Providing and delivering our products and services to you
- Managing your account and orders
- Responding to your inquiries and customer support needs
- Improving your experience on our website
- Sending marketing and promotional emails about new products, special offers or other information we think you may find interesting using the email address which you have provided
- Contacting you for feedback and surveys
- Detecting, preventing and addressing technical issues and illegal activity
Non-Personal Information helps us analyze site traffic patterns and understand user needs so we can improve our website and services. We may use Google Analytics or other tools to aggregate this data.
When We Disclose Your Information
We will not share your Personal Information with third parties without your consent, except in the following circumstances:
- With third party service providers working on our behalf who are bound by strict data privacy policies. This includes payment processors, shipping agents, marketing tools, etc.
- When required by law or to comply with legal processes
- To investigate or address illegal activities, security threats, fraud etc.
- To enforce our Terms of Service or other policies
- When involved in a merger, asset sale or acquisition
We do not sell or rent your Personal Information to third parties for marketing or advertising purposes.
Your Data Protection Rights
Under the GDPR, EU residents have certain rights over their personal data:
- Access your personal data
- Amend or rectify inaccuracies in your data
- Erase your personal data
- Restrict or object to processing of your data
- Receive your data in a machine-readable format
To exercise these rights, please contact us.
Data Storage and Security
We use appropriate technical and organizational measures to protect your Personal Information. While we follow generally accepted standards to protect data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
If you have any questions about our privacy practices or this policy, please contact us.